Line Management For Supply System

Nichiboh sought a digital solution to streamline customer service for their supply system.

The goal was to develop a platform integrating LINE API for enhanced communication and a robust document support system for maintenance and inquiries.

Line Management For Supply System

Project Overview

Client

Nichiboh

Industry

Retail, Fuel Stations, Customer Service

Solution Type

Customer Service Management System

Technologies Used

Our Solution

Through a web application, we developed and maintained a customer service management system for the Supply System:

  • 01
    Automated Inquiry Handling via LINE API integration.
  • 02
    Digital Documentation System for managing support queries and maintenance requests.
  • 03
    Cloud-Based Deployment for scalability and reliability.
This system enhances both customer experience and internal efficiency, reducing response time and improving data tracking.

Business Impact

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Enhanced Team Collaboration

Secure, AI-powered chat for streamlined communication.

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Higher Efficiency

30% reduction in time spent
searching for information.

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Cost Savings

Lower IT costs compared to traditional communication tools.

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Scalability & Flexibility

Easily adaptable to future AI
advancements.

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Conclusion

The Nichiboh LMS successfully optimized customer interactions and operational efficiency.
Future improvements include AI-driven support chatbots and advanced data analytics
for predictive maintenance

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