AI System Operations
We continuously monitor and improve AI systems after production launch. The same team handles everything from accuracy degradation response and model updates to incident support.
Facing challenges like these?
- We launched AI into production, but accuracy is gradually declining.
- We outsourced development, but slow incident response has impacted our business.
- We don’t know how to handle model version upgrades or regulatory compliance.
- We have no in-house engineers who can manage the AI system on an ongoing basis.
The VIETIS Approach
Continuous Accuracy Monitoring and Improvement
We continuously monitor model accuracy, inference speed, and cost, with regular drift detection, retraining, and prompt refinement.
Direct Maintenance by the Development Team
The same team that built your system also maintains it, so engineers with deep code knowledge can diagnose issues quickly.
Keeping Pace with Model and Regulatory Changes
We proactively handle LLM version upgrades, API deprecations, security patches, and regulatory compliance requirements.
Scope of Support
We cover everything needed to keep your AI system running stably and improving continuously.
Accuracy & Performance Monitoring
Continuous monitoring of inference accuracy, response speed, and token costs, with immediate alerts when anomalies are detected.
Prompt & RAG Improvement
Regular evaluation of response quality and prompt optimization, along with ongoing RAG index updates and retrieval accuracy improvements.
Model & Version Management
We track LLM API changes and version upgrades, conducting impact assessments, testing, and low-risk migrations.
Incident Response & Management
Root-cause identification, emergency response, and prevention planning when incidents occur, with response times guaranteed under SLA.
Security & Compliance
Protection against prompt injection, data leak prevention, and security management aligned with ISO 27001 standards.
Monthly Reporting & Improvement Proposals
Monthly reports covering usage, accuracy trends, and cost analysis, along with proposals for the next round of improvements.
Monthly Plans
We tailor our proposal to your project’s scale and complexity. Get in touch to start the conversation.
PLAN A
Light Plan
A plan focused on basic monitoring and incident response for small-scale AI systems.
¥500,000+ / month
Minimum contract term: 3 months
- Uptime monitoring and alert response
- Monthly accuracy reports
- Incident response (business hours)
- Minor prompt adjustments
PLAN B
Standard Plan
A standard plan covering accuracy improvement, model updates, and feature additions.
¥1,000,000+ / month
Minimum contract term: 3 months
- 24-hour monitoring and incident response
- Accuracy monitoring and improvement
- Prompt and RAG optimization
- Model version management
- Monthly improvement proposal reports
PLAN C
Full Support Plan
Comprehensive support for large-scale, mission-critical AI systems.
¥2,000,000+ / month
Minimum contract term: 6 months
- Dedicated engineer assignment
- SLA guarantee and priority response
- Continuous retraining and improvement
- Security and audit support
- New feature development and expansion
* Pricing varies depending on system scale and scope of support. Please contact us for details.
Why clientschoose VIETIS
The Development Team Provides Ongoing Maintenance
The same team handles everything from development through operations and maintenance, so engineers with deep code knowledge can diagnose issues quickly.
We Go Beyond Monitoring to Improve Accuracy
Beyond uptime monitoring, we continuously improve quality through accuracy monitoring, prompt refinement, and retraining.
International-Standard Quality Management
Certified in CMMI Level 3, ISO 27001, and Japan’s PrivacyMark, we operate under a framework that ensures both security and quality.
Ahead of Model Changes
We anticipate LLM version upgrades, API deprecations, and regulatory changes, taking action before they cause impact.
Start with a free consultation
Come to us even before the problem is fully defined. We listen first, then propose the right way forward.
- Consultation is free
- From 30 minutes online
- NDA on request
- Japanese-speaking team
